Service Agreement

A contract that outlines the terms of a service that will be provided to a customer.



This Service Agreement (which can also be called terms of service, service contract or Ts & Cs) contains standard terms and conditions your business can use to provide services to other businesses or consumers. Your customer must agree to these terms and conditions in order to use your services.

This agreement includes terms and conditions aimed at protecting your business from liability, as far as permitted by law, and can be customised for your business. It is not suitable for businesses that sell goods, for which please use our Supply of Goods Agreement. If you are a freelancer or run a consultancy company, see the Consultancy Agreement. If you are selling goods or services at a distance (e.g. through a website or app), see the Website Terms of Sale/Service.

You need a Service Agreement to help your client understand how and when you will provide the services; to protect your business from non-payment or other breaches by your client; to protect your intellectual property from unauthorised use and confidential information, and to run your business efficiently.

By agreeing to a Service Agreement, a customer shows they are made aware of their rights and obligations. This minimises the likelihood of future disputes, which helps to maintain your business reputation and customer relationships.

This Service Agreement sets out the key terms on which you provide services to your customers. These include:

  • setting out price and payment terms;
  • requiring the client to provide you with relevant information and resources as necessary;
  • describing the services the company will provide and a mechanism to price any changes in scope;
  • provide the company’s ability to sub-contract or delegate any of their obligations   under this agreement to a third party;
  • terms under which this agreement will terminate, and the tasks the parties must practice on termination;
  • limiting your liability as permitted by law;
  • allocating responsibility for breaches of the agreement; and
  • protecting both parties’ intellectual property and confidential information.

Use this Service Agreement if your business provides services to other businesses or to consumers.

You should provide this Agreement to potential customers before they agree to use your services. This helps to show that you and your customer agreed on how the services will be provided.


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Questions and Answers

We currently support businesses in the UK, Angola, Ghana, Kenya, Nigeria, Tanzania, Rwanda and Uganda. Located in a different country? We’d be happy to refer you to someone local who can help – please contact us at hello@strandsahara.com.

All our contracts, templates, and guides are signed off by fully qualified legal professionals who have worked for some of the biggest corporations in the world. They each have at least 8 years’ legal experience and possess local and international experience. 

We strongly recommend that you sign up for one of our all-inclusive plans so that you can make the most of the guidance and support we provide. However, we also offer a pay-as-you-go options if you are not ready just yet.

Our plans are all-inclusive because it is important to us that you have the right support and guidance on each of the key legal protections. It is up to you whether you make use of everything available, but we hope that you do in order to give your business the legal protection it deserves.

We provide legal support for business issues, including contracts, intellectual property and company secretarial work. We do not currently provide dispute resolution, property law services or support for personal legal issues.

Absolutely not! Our contracts are tailored to your business needs and situation.

Every business should have its own, tailor-made standard contracts for customers which reflect the way it does business.

Having your own standard terms will ensure that you’re able to provide the protection that your business needs and will enhance your reputation because customers will know what to expect from you and what happens if things go wrong.

To be effective, your standard terms must reflect the way you do business and protect your business from the specific risks you face. In contrast, we know that many businesses resort to relying on generic templates or re-purposing contracts obtained from competitors or previous employers. The problem is that these contracts often do not match up with your or your customers’ expectations and fail to adequately protect your business because important risks are not properly addressed. Poorly drafted or ill-suited contracts are often not worth the paper they are written on.

We are keen to connect with experienced legal professionals across Africa with a shared passion for building the African corporate giants for tomorrow. If that’s you, please get in touch by sending us an email at hello@strandsahara.com.


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